Refund policy

At Ilanaroams we want you to feel confident about your purchase. If you are not fully satisfied, we offer a clear and straightforward return and refund process.

30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging, tags, and accessories. Restocking fee: $0. We do not charge restocking fees.

Return Policy Overview
Return window: 30 days from delivery.
Condition: Unused, original condition, original packaging.
Support: Our team will assist you through the return process.
Restocking fee: No fee charged.

Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse (change of mind): Customer is responsible for return shipping costs. Original shipping fees are non-refundable.

How to Return an Item
Step 1: Contact us by email at info@Ilanaroams.com with your order number and reason for return.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: All returns must be shipped to our warehouse address at: 560 NE 34th St, Edgewater

Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days, depending on your payment provider.

Exchanges
If you wish to exchange an item for a different size, color, or product, contact us at info@Ilanaroams.com.

Contact Information

Store Name: Ilanaroams
Company Name: VN - COMPANIES, LLC
Company Number: L25000562048
Company Address: 560 NE 34th St, Miami, FL 33137, United States
Email: info@ilanaroams.com
Phone number: +1 786 3058286

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-5).

Saturday and Sunday: Closed.

We aim to respond to all inquiries within 24 hours.